1. Overview
At Art of Lighting Home, we are committed to ensuring your complete satisfaction with our RGB lighting products. This Refund Policy outlines your rights and our procedures for returns, exchanges, and refunds. We strive to make the return process as simple and straightforward as possible.
This policy complies with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, ensuring your statutory rights are fully protected.
2. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all products purchased from our website. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Key Points:
- The 30-day period begins from the date you receive the product
- Products must be returned in their original condition with all accessories and packaging
- Products must not show signs of use, damage, or modification
- Original proof of purchase must be provided
3. Eligibility for Returns
3.1 Products Eligible for Return
The following items are eligible for return within 30 days:
- All RGB LED strip lights and accessories
- Smart RGB light bulbs and controllers
- Gaming light bars and monitor backlights
- RGB floor lamps and corner lights
- RGB hexagon wall panels and modular lighting systems
- Remote controls and smart home accessories
3.2 Products Not Eligible for Return
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Products that have been installed or mounted
- Products showing signs of use, damage, or modification
- Products missing original packaging, accessories, or documentation
- Products purchased during special sales or clearance events (unless defective)
- Custom or personalized products
4. Return Process
4.1 How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email info@artoflightinghome.com or call +447402603059 to request a return authorization
- Provide Information: Include your order number, product details, and reason for return
- Receive Authorization: We will respond within 1-2 business days with return instructions and an RMA (Return Merchandise Authorization) number
- Package the Item: Carefully pack the product in its original packaging with all accessories
- Ship the Return: Send the package to the address provided using a tracked shipping method
4.2 Return Shipping
UK Returns:
- If the return is due to our error (wrong item, defective product), we will provide a prepaid return label
- If the return is for any other reason (change of mind, unwanted gift), you are responsible for return shipping costs
- We recommend using a tracked shipping service to ensure safe delivery
International Returns:
- International customers are responsible for return shipping costs unless the product is defective
- Customs duties and import taxes are non-refundable
- Please contact us before shipping to ensure proper documentation
4.3 Return Address
Returns should be sent to:
Art of Lighting Home
Returns Department
41 Pauline Shore
Lake Alicehaven
PO17 5HZ
United Kingdom
5. Refund Processing
5.1 Inspection and Processing Time
Once we receive your return:
- We will inspect the product within 2-3 business days
- If the return meets our eligibility criteria, we will process your refund
- Refunds are typically processed within 5-7 business days after inspection
- You will receive an email confirmation once your refund has been issued
5.2 Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Card: 5-10 business days for funds to appear in your account
- PayPal: 3-5 business days
- Bank Transfer: 3-7 business days
Please note that the time it takes for the refund to appear in your account depends on your financial institution's processing time.
5.3 Partial Refunds
Partial refunds may be issued in the following situations:
- Product shows signs of use beyond inspection
- Product is returned without original packaging or accessories
- Product is damaged but not due to our error
- Product is returned after 30 days but within the warranty period
6. Exchanges
If you would like to exchange a product for a different item:
- Contact us to discuss your exchange request
- Follow the return process outlined above
- Once we receive and inspect the returned item, we will ship the replacement product
- If there is a price difference, we will either charge or refund the difference
- Exchanges are subject to product availability
7. Defective or Damaged Products
7.1 Reporting Defects or Damage
If you receive a defective or damaged product:
- Contact us immediately (within 48 hours of delivery)
- Provide photos of the product and packaging showing the defect or damage
- Include your order number and a detailed description
7.2 Resolution Options
For defective or damaged products, we offer:
- Free Replacement: We will send a replacement product at no cost to you
- Full Refund: We will issue a full refund including original shipping costs
- Repair: For certain products, we may offer repair service
We will cover all return shipping costs for defective or damaged products.
8. Warranty Claims
All products come with a 2-year manufacturer's warranty. If a product becomes defective within the warranty period:
- Contact our customer service team with proof of purchase
- Describe the issue and provide photos if possible
- We will assess whether the issue is covered under warranty
- If covered, we will repair or replace the product at our discretion
- Warranty claims do not extend the original warranty period
The warranty does not cover damage caused by misuse, normal wear and tear, or unauthorized modifications.
9. Cancelled Orders
9.1 Before Shipment
You may cancel your order within 24 hours of placement if it has not yet been dispatched. To cancel:
- Contact us immediately via email or phone
- Provide your order number
- We will cancel the order and issue a full refund
9.2 After Shipment
Once an order has been dispatched, it cannot be cancelled. However, you may refuse delivery or return the product following our standard return process.
10. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check your bank account or credit card statement again
- Contact your financial institution, as processing times can vary
- If you still have not received your refund, contact us at info@artoflightinghome.com with your order number
11. Non-Refundable Items
The following are non-refundable:
- Shipping costs (except for defective or incorrect items)
- Gift wrapping or special packaging services
- Products returned without authorization
- Products damaged due to misuse or improper handling
12. Your Consumer Rights
Under UK law, you have the right to:
- Cancel within 14 days: You can cancel your order within 14 days of receiving the product without giving a reason (Consumer Contracts Regulations 2013)
- Faulty goods: Products must be of satisfactory quality, fit for purpose, and as described (Consumer Rights Act 2015)
- Repair or replacement: You can request a repair or replacement if a product is faulty within 6 months of purchase
- Full refund: If a repair or replacement is not possible, you are entitled to a full refund
These statutory rights are in addition to our 30-day money-back guarantee and do not affect your rights under warranty.
13. Contact Us
If you have questions about our Refund Policy or need assistance with a return:
- Email: info@artoflightinghome.com
- Phone: +447402603059
- Address: 41 Pauline Shore, Lake Alicehaven, PO17 5HZ, United Kingdom
- Business Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT
Our customer service team is dedicated to resolving any issues quickly and to your satisfaction.
14. Policy Updates
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.